You know what you can expect from me. Here’s what I need from you.

paul hughes resolved counselling for childrenI love what I do. I love helping young people to achieve their goals, to feel better about themselves, to be liberated from their fears  and from their problems.

In working with me you can be assured of UKCP standard training, ethics an professionalism. You can be assured of utter confidentiality, (unless one of a narrow range of possibilities is triggered such as a danger of harm to the child, for example) and you can be assured of my drive to do my very best for my clients.

It should be borne in mind, however, that in agreeing to work with me you also incur some responsibilities of your own.

These responsibilities are based on the principle that I am a human being, worthy of respect, and that I am working to support my family through helping others to live better, happier and more fulfilling lives. By agreeing to work with me you therefore indicate acceptance of these terms and conditions. Please feel free to ask any questions you may have regarding these terms and conditions. I’ll be happy to explain them further.

The room and my own person

I have invested time and money into the materials and surroundings through and in which I deliver therapy. You and your child agree to respect the room, its contents and the safety of my own person. Of course, accidents do happen and things do get broken but deliberate damage to my property or harm to my person may result in therapy having to be terminated.

The materials I provide for therapy with younger children are collected in order to provide a therapeutic environment and opportunities for exploration through a range of media. It is for that reason that nothing is to be brought into the room or taken from it. I understand that some young children will want to bring in a favourite toy or cuddly companion. However this does risk affecting the therapeutic experience.

Pictures and other creations may accrue over our time working together. Again, these are to be kept within the room for the duration of the therapy. Some creations, made with one-use materials such as crafts, paintings and the like, may then be taken home at the cessation of therapy.

Confidentiality

Everything I learn about your family and child is confidential unless I come to learn of reasons why contacting authorities such as Social Services, the Police and the like. 

Everything your child tells me is confidential too, with the same conditions. 

I will not be able to tell you the whole content of our work together, unless I judge it to be necessary, desirable and have your child’s consent to do so. It would not be helpful for you to apply any pressure upon your child to divulge to you what has been discussed or even to ask any questions, unless they themselves volunteer such information freely. 

This is to ensure that children can see me as a person to trust, to whom they can relate and in whom they can confide.

Contact between sessions and liaison with external agencies

With younger children it is common practice to hold review sessions with parents / carers. This is generally done on the telephone or via a televisual medium such as vsee. These last for up to 30 minutes and are your opportunity to feed back on progress, concerns and to ask any questions.

Emails between sessions will be answered at my discretion. You will understand that I have a busy practice and cannot devote excessive time to individuals between sessions.

Such contact will always be at my discretion. At the time of writing I have close to 70 clients and would be unable to cope with excessive quantities of correspondence between sessions, should they all choose to get in touch.

If we cannot establish a reasonable agreement regarding such things and should I therefore find myself subjected to unreasonable demands regarding contact then I reserve the right to terminate therapy. 

If I have cause (at your request and / or with your consent) to liaise with external agencies (schools, medical professionals, other therapists etc) then I reserve the right to charge for this service according to the extent of time I spend on such matters.

You agree to give adequate notice of cancellations

Untitled design (82)Very few people simply fail to turn up. Those few who do, however, leave me out of pocket because I still have to pay room rent and because I will have had to travel to the location concerned. I’m also left with a period of dead time in which little of any importance can be achieved.

I need 48 hours notice of cancellation. Sessions cancelled at less notice will incur a cost of half of the normal fee in the first instance and full fee for further instances. 

Of course, in cases of sudden illness, acts of God or other emergencies I am free to exercise discretion with regard to fees for late notice cancellations. This, however, will be at my own discretion.

People who forget, fail to arrive and thus leave me with no notice at all will incur a full fee charge for the missed session. If you fail to turn up for a second time then I will do my best to refer you onto another therapist nearby. You will find, however, that all busy therapists will operate similar systems.

You will do your best to be on time for sessions

lateness hypnotherapy

We can’t avoid the occasional traffic jam, blocked road or faulty alarm clock.  However, if you’re late to our session then I reserve the right to stick to our allotted time.

You are paying for a therapist’s hour of therapy (50 minutes on the whole) and that hour begins when our agreed time begins. It doesn’t begin upon your arrival.

Please do your best to be on time for every session. An hour isn’t a very long period of time and the quality and quantity of that which we’re able to achieve will often be impaired by lateness.

If you are later than 15 minutes and do not inform me that you are coming then I will be free to leave the premises and assume non attendance, which may necessitate payment for the session even should you arrive after that time.

These same terms apply to teenagers and adolescents who are left to arrive under their own steam. I will add, here, that whilst I accept responsibility for their safety during our sessions I cannot be held liable for events taking place during their journey to and from my therapy room.

Thank you, in advance, for your co-operation.

Payment

 I will outline payment options when I email you directions, forms and the like. Please do come with full payment for every session. If people repeatedly forget to bring payment, in full, then I reserve the right refuse future sessions until the outstanding amount is settled. Future sessions may then, at my discretion, have to be paid for in advance.

If I agree to payment via bank transfer then please be sure to pay within 48 hours of the session. I reserve the right to refuse further sessions to those who haven’t done this. I’m not a ‘big business’ and can’t afford to wait an age for people to get around to such things.

The failure to pay outstanding fees within a reasonable period of time will result in action being taken through the small claims court.

Therapy under the influence of alcohol or narcotics

If your child arrives for a session under the influence of drugs or alcohol, to the extent that I judge proceeding with therapy to be inadvisable,  then I reserve the right to refuse them admittance to the location concerned and to refuse to conduct the session. This will be at my discretion. The session will be charged for nevertheless. If I judge them to be incapable of making their way home safely then I will take whatever steps are necessary in order to keep them and the public safe. I may then have to charge you, at my discretion, for the time taken to do this.

Resolved! Counselling for Children’s GDPR (use of data) policy

Statement of Intent

This policy explains how Resolved! Counselling for Children uses and protects the information you
provide when becoming a client and using this site.

The information you give me will be kept secure, treated with respect and will only be used for the purposes for which it has been provided.

This policy will be updated periodically in line with current legislation.

When you contact me via my website, phone or email I will collect your:
Name
Email Address
Telephone Number
Any information necessary for you to explain the nature of your child’s problems, goals and circumstances.

How is this information used?

I use this information to get in touch with you in order  to discuss your child’s needs and goals.

I may also use this information so that I may improve my services.

If you choose to come to see me I will send you a copy of this Privacy Policy so that you’ll be aware of how I use data gathered before and during our sessions.

I will ask you for your child’s GP’s contact details and some basic health information: Some rare conditions prevent the ethical use of hypnosis and I sometimes need to consult with medical professionals as to whether they’re happy for me to work with their patients. 

I will ask you regarding these things during our first session, or during our telephone conversation prior to that session.

You do not have to consent to the collection of information, however, if you choose
not to provide it, I may not be able to work with your child.

In the course of our sessions:

I will ask for your email address for the purposes of sending you any recordings we make as a part of the therapeutic process. It may also be necessary to send emails to confirm or rearrange appointments.

I will make a note of information you provide me in order that we can plan bespoke therapy sessions and recordings. 

I will not ask for and do not receive or retain your bank details.

Under the General Data Protection Regulations which are effective from May 2018
you have the following rights:

The right to be informed (which is why I have produced this policy)

the right of access: if you wish to see your child’s file then please make a request in writing to me, Paul Hughes, the Data Processor. I will provide you with the information within 30 days of your request.

The right to rectification: this means you can request changes to any information I hold that is factually inaccurate. If you believe any of the information I hold on your child is incorrect then please let me know as soon as possible and I will make the relevant changes, as soon as is possible.

The right to erasure: given the nature of our work I am required to hold your details and records of therapy for a period of 7 years, after this your information will be securely destroyed. The period of 7 years is set by my insurers.

The right to restrict processing: I will only use the information for the purposes that I have stated above. I uphold the common law principles of confidentiality where the duty to keep confidence is measured against the concept of
‘greater good’. If in my opinion, as a therapist, there is good reason to believe not to disclose would cause danger or serious harm to self, the therapist or others then your GP or other appropriate agencies may be contacted. Only information required to ensure safety of relevant parties would be disclosed. Information may have to be disclosed without consent for the prevention, detection or prosecution of a crime. The sharing of anonymous case histories with my supervisor is not a breach of professional confidentiality.

The right to data portability: this right is more relevant to IT companies e.g. the sharing of information when moving from one utility provider to another. I will not share your information without your specific consent, other than in the
situations described above.

The right to object: I will not contact you for marketing purposes unless you have given me specific consent to do so.

The right not to be subject to automated decision-making including profiling: I will not use your information for profiling purposes.

Cookies

Cookies are small files which ask your permission to be placed on your computer’s hard drive so that it can analyse web traffic to my website.

I have Google Analytics monitor the location of visitors, which pages they visit, for how long and so forth. All of this data is completely anonymous, of course.

The cookies monitor only your use of my site and cannot see whatever else you may be doing online.

As soon as you close the window the cookie stops operating.

Through this I can see which of my website’s pages are being viewed and this helps me to improve my website’s performance. Most web browsers automatically accept cookies but you can modify your setting to decline them if you prefer. If you choose to do this you may find that you cannot make full use of my website.

Links to other websites

My website may contain links to other websites. However, once you use these links please be aware that you have left my website and I do not have any control over other websites. I cannot be held responsible for the protection and privacy of any information which you provide when visiting such sites and these sites are not governed by my privacy policy. Please exercise caution and look at the privacy statement applicable to the website you are visiting.

Agreement to work with me signals an acceptance of these terms and conditions

These terms and conditions come into play from the very first moment we agree to work together. I’m sorry to have had to spell them out in such a manner. It is, as always, the behaviour of one or two people, among the hundreds of lovely people I’ve helped, which has necessitated spelling these things out in black and white.

Best wishes

Paul Hughes signature